Assistant General Manager
Full-Time | $45,000/year
We are currently seeking an Assistant General Manager to join our team.
Responsible for supporting all aspects of the hotel operations including guest services/night audit,
housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest
satisfaction while maximizing hotel profitability. The AGM/Operations Supervisor assists the General Manager
(GM) in the day-to-day operations and serves at the acting manager in the GM’s absence. This position is a
training position for GM. The AGM/Operations Supervisor works the GM on a daily basis to learn, understand,
and execute all management functions of a company GM.
Education/Experience
Two years’ hotel or other highly relevant hospitality experience and/or hospitality degree from an
accredited university. Some brand experience is preferred.
Knowledge, Skills and Ability
• Must have excellent verbal and written communication skills including mastery of developing and
maintaining client relations and networking in order to successfully drive existing and new business.
• Must have interpersonal skills and commitment to internal customer service standards.
• Must be highly organized.
• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful
situations.
• Must have strong computer skills and be able to operate the Property Management System.
• Must be capable of performing all hourly functions and operating all equipment in hotel.
• Must be able to work all shifts and be flexible in the amount of works hours at the job.
Duties and Responsibilities
Financial Returns:
• Understand and assist General Manager with basic accounts payable/accounts receivable functions,
along with P&L analysis and budgeting.
• Control costs at same time as protecting the assets of the hotel.
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM
and/or corporate.
People:
• Create and maintain a strong team with great cohesiveness.
• Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff
of the hotel. Hire without any discrimination or bias.
• Understand and execute company’s coaching and disciplinary policies.
• Ensure team members Brand and Company’s educational standards are met and documented to brand
standards.
• Motivate team to drive revenue.
Sales:
• Understand sales effort within the market and drive both Occupancy and ADR.
• When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in
the sales efforts.
• Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.
Operations:
• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards,
behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality
Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and
implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding
service challenges
• Use technology platforms to drive guest experience scores
• Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with
hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel
inspections and maintaining records to company and brand standards.
Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and
exploring opportunities to add value to job accomplishments.
Working Conditions:
Public, business atmosphere, in which temperatures may vary within reason of indoor climates. Outdoor
maintenance of property grounds, as needed. Lifting and carrying up to 10 lbs. may occur and with assistance,
moving up to 50 lbs. Must be able to sit and stand for long periods of time.
Acknowledgement of Receipt and Basic Understanding
The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be
aware that at all times it may be necessary to move employees from their accustomed shift and alter assigned
duties as business dictates.
The information contained herein is not intended to be an all-inclusive list of the duties and
responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do
the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at
any time.
This is a full-time position that requires a very flexible schedule. Starting salary is $45,000 per year.
Interested applicants can contact Jason Day directly at jason.day@hilton.com or stop in and complete an application.
Additional Info
Job Type : Full-Time
Education Level : Not Applicable, High School
Experience Level : Mid to Senior Level
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